Consumer Protection & Guarantees

Refund & Cancellation Policy

Effective Date: September 26, 2026 · Last Updated: September 26, 2026

14-Day Money-Back Guarantee: We want you to try our AI writing tools with zero financial risk. If you are not completely satisfied with your Pro pass, simply request a refund within 14 days of purchase for a 100% full refund. No complicated questions asked.

1. Our Refund Philosophy

At weresume.cloud, we are committed to providing exceptional, recruiter-tested software. All 16 ATS resume templates and standard PDF exports are permanently free. For our optional paid feature—the Pro AI & Cloud Pass ($2.99 / year)—we believe customers should only pay if our AI writing and ATS matching tools provide genuine value to their career search.

2. Eligibility for a Full Refund

You are eligible for a 100% refund of your Pro purchase under the following straightforward conditions:

Time Window: Your refund request is submitted within 14 calendar days from the initial purchase date or renewal date.
Reason: Any reason whatsoever (e.g., the AI suggestions did not meet your expectations, accidental order, or you simply changed your mind).
Product: Applies to all Pro AI & Cloud Annual Passes.

3. How to Request a Refund

Requesting a refund is simple and takes less than a minute. You can use either of the following two methods:

Method A: Via Email (Recommended)

Send an email to our support team at support@weresume.cloud with the subject line Refund Request - [Your Email]. Please include:

The email address associated with your WeResume account;
Your Polar.sh transaction ID or receipt number (optional, but accelerates lookup).

Method B: Via Your In-App Dashboard

Sign in at https://app.weresume.cloud/dashboard/;
Navigate to the Billing tab;
Click Request Refund next to your recent transaction, enter a short note, and click Submit.

4. Refund Processing & Payout Timelines

Review SLA: Our team reviews and approves eligible refund requests within 24 to 48 business hours.
Payout Route: Once approved, the refund is processed directly back to your original payment method (Credit Card, Debit Card, Apple Pay, or Google Pay) via our Merchant of Record, Polar.sh.
Bank Settlement: Financial institutions typically post the credit to your statement within 3 to 5 business days depending on your issuing bank.

5. Subscription Cancellation Policy

You have complete control over your subscription and can cancel automatic renewals at any time:

How to Cancel: Visit your user Dashboard at https://app.weresume.cloud/dashboard/ > Billing, and click Cancel Subscription, or manage your billing directly via the Polar Customer Portal link in your invoice receipt.
No Penalty: There are zero cancellation fees or penalties.
Access Retention: When you cancel auto-renewal, your Pro AI benefits remain fully active until the end of your prepaid 1-year period. After that date, your account transitions back to the Free plan. You will never lose access to your saved resumes or templates.

6. Chargebacks & Payment Disputes

If you experience any billing discrepancies, duplicate charges, or confusion regarding your invoice, please contact our team first at support@weresume.cloud.

We issue immediate refunds for all valid requests. Filing a bank dispute or chargeback can delay resolution by 60 to 90 days due to banking protocols, whereas reaching out directly to our team resolves the refund within 48 hours.

7. Contact Support

If you have any questions about this Refund Policy or need assistance with your billing, please contact:

Billing Support: support@weresume.cloud
Merchant of Record: Polar Software, Inc. (polar.sh)
Business Inquiries: admin@weresume.cloud