Help & Inquiries
Contact Us
Customer Support SLA: We respond to all user inquiries, billing questions, and refund requests within 24 to 48 hours.
How Can We Help You?
Whether you have questions regarding template ATS parsing, need assistance configuring your Pro AI subscription, or want to provide feedback on our document editor, our team is always ready to assist.
Customer & Billing Support
For account assistance, refund requests, template formatting issues, or billing invoices.
Legal, Privacy & Compliance
For GDPR/CCPA data requests, compliance inquiries, or merchant governance.
Frequently Answered Topics
- Looking for a refund? Review our simple 14-day money-back process on our Refund Policy page.
- Need your invoice or receipt? Log into your Dashboard > Billing tab to download your PDF invoices directly from Polar.
- Have questions about ATS scores? Check out our ATS Score Explainer.